Infix registration link to TransPDF account failed.

Infix registration link to TransPDF account failed.
When accessing the service for an XLIFF file, credits are removed.
How to be? Written off for nothing bonus credits. You write that for Infix licensees TransPDF service is free, except for text recognition. Recognition was not.

Hello.
Can you tell me your account email on transpdf? Do you also have a license for Infix PDF Editor?