Join function problem

Infix Support
1

Joining 15 pdf files. All opens correctly as one file in Infix. When joined file opened elsewhere first pdf does not appear, but there are empty pdf pages at the end of the document. There is no security on any of the pdf files which might inhibit joining.

2

Do you know if the problem occurs when you join fewer than 15? It may be that one PDF in particular is provoking a problem in Infix.
If you are able to, please send us the files needed to reproduce the issue. If you are happy to do this we can provide you with an upload link.

3

Many thanks for response. I’ve managed to work round it via someone sending me the problem pdf joined to another two on their Infix, and then rejoining that to the others. And never had a problem with joining either more or fewer than 15, but this book happens to be 15. Maybe first file was corrupt, but it has been copied and resaved, etc etc and still appeared as blank pages at the end of the document. Anyway, how can I send the pdfs for you to look at them so that the problem doesn’t happen again? First time it ever has.

Don’t worry about sending me a link as we have sorted out this immediate issue.

Many thanks.

4

I’ve hit the same problem as the last time and I can’t seem to bypass and get all files to link. Can’t email you the files as they are about 33Mb together. Eleven files in total. It’s the first file which is ignored and blank pdf pages are created at the end of the joined files. Tried starting with different files first, but it always ignores the first file. Appear in Infix as all joined and all pages there, but when you open the pdf itself outside Infix, the first pages have gone.

5

1 year later
Trigger
4h

I’ve hit the same problem as the last time and I can’t seem to bypass and get all files to link. Can’t email you the files as they are about 33Mb together. Eleven files in total. It’s the first file which is ignored and blank pdf pages are created at the end of the joined files. Tried starting with different files first, but it always ignores the first file. Appear in Infix as all joined and all pages there, but when you open the pdf itself outside Infix, the first pages have gone.