Iceni Technology Forum

Repeated crashes since update

Updated to latest version today, now program crashes, will not save, unable to send error report.

Error message “Rendering Failed, Exception Caught.”

Macbook Air

Unhandled exception: page fault on read access to 0x578b344b in 32-bit code (0x005420d0).
Register dump:
CS:001b SS:0023 DS:0023 ES:0023 FS:1007 GS:000f
EIP:005420d0 ESP:0033fcf8 EBP:0033fd78 EFLAGS:00010206( R- – I - -P- )
EAX:578b344b EBX:043c2630 ECX:1d04f718 EDX:578b344b
ESI:040c7648 EDI:040c7648
Stack dump:
0x0033fcf8: 0054213f 00541bef 043c2630 043c2630
0x0033fd08: 0033fd68 7bc3c6fb 01484060 0033fd30
0x0033fd18: 0033fd34 007fcf68 0148df18 01484000
0x0033fd28: 00000000 0148df10 041061b0 01484000
0x0033fd38: 00000000 01484014 0033fd7c 0033fd58
0x0033fd48: 0033fd68 0148df18 043c2630 00000000
0200: sel=1007 base=7ffc0000 limit=00000fff 32-bit rw-
Backtrace:
=>0 0x005420d0 in infix (+0x1420d0) (0x0033fd78)
1 0x005e44d7 in infix (+0x1e44d6) (0x0033fd90)
2 0x0053b819 in infix (+0x13b818) (0x0033fda8)
3 0x0044f65c in infix (+0x4f65b) (0x0033fdc8)
4 0x00a8ed1a in infix (+0x68ed19) (0x0033fe18)
5 0x007e97c7 in infix (+0x3e97c6) (0x0033fe2c)
6 0x007e5cca in infix (+0x3e5cc9) (0x0033feb0)
7 0x7b85178c in kernel32 (+0x4178b) (0x0033fec8)
8 0x7b854f27 in kernel32 (+0x44f26) (0x0033ff08)
9 0x7bc6746c in (+0x7bc6746b) (0x0033ff28)
10 0x7bc6851a in (+0x7bc68519) (0x0033ffa8)
11 0x7bc67432 in (+0x7bc67431) (0x0033ffc8)
12 0x7bc3fe1e in (+0x7bc3fe1d) (0x0033ffe8)
0x005420d0: movl 0x0(%eax),%eax
Modules:
Module Address Debug info Name (42 modules)
ELF 0-82001000 Stabs
PE 340000- 3c2000 Deferred aspell
PE 400000- 10d4000 Deferred infix
PE 10000000-10015000 Deferred pthreadvc2
PE 40590000-40594000 Deferred dbghelp
PE 405f0000-405f4000 Deferred psapi
PE 43a60000-43a64000 Deferred msvcrt
PE 43af0000-43af4000 Deferred wsock32
PE 43b10000-43b14000 Deferred ws2_32
PE 43b40000-43b44000 Deferred iphlpapi
PE 43b60000-43b64000 Deferred advapi32
PE 43bc0000-43bfb000 Deferred user32
PE 43d00000-43d07000 Deferred gdi32
PE 43e40000-43e44000 Deferred version
PE 43e60000-43e63000 Deferred msimg32
PE 43e70000-43f08000 Deferred comdlg32
PE 43f60000-43f68000 Deferred shlwapi
PE 43fc0000-43fc9000 Deferred winspool
PE 44810000-4496d000 Deferred shell32
PE 44a20000-44a4f000 Deferred comctl32
PE 44b10000-44b18000 Deferred ole32
PE 44c20000-44c24000 Deferred rpcrt4
PE 44c90000-44c98000 Deferred oleaut32
PE 44da0000-44da4000 Deferred gdiplus
PE 44e20000-44e24000 Deferred imm32
PE 44e40000-44e58000 Deferred wininet
PE 44eb0000-44eba000 Deferred mpr
PE 44ee0000-44ee3000 Deferred netapi32
PE 44f70000-44f73000 Deferred winemac
PE 47930000-47938000 Deferred wineps
PE 47a30000-47a34000 Deferred uxtheme
PE 47ae0000-47ae4000 Deferred dwmapi
PE 47d00000-47d03000 Deferred usp10
PE 49590000-495b4000 Deferred msxml3
PE 49640000-49651000 Deferred urlmon
PE 4a800000-4a8d2000 Deferred icuuc36
PE 4ad00000-4b6b2000 Deferred icudt36
PE 4e4b0000-4e527000 Deferred winmm
PE 7ac10000-7ac14000 Deferred riched20
PE 7b810000-7b868000 Deferred kernel32
PE 7bc10000-7bc14000 Deferred ntdll
PE 7c340000-7c396000 Deferred msvcr71
Threads:
process tid prio (all id:s are in hex)
00000008 winewrapper.exe
00000009 0
0000000c services.exe
0000001d 0
0000001c 0
00000012 0
0000000e 0
0000000d 0
00000010 winedevice.exe
0000001b 0
00000018 0
00000015 0
00000011 0
00000019 plugplay.exe
0000001f 0
0000001e 0
0000001a 0
00000020 explorer.exe
00000022 0
00000021 0
00000027 (D) C:\Program Files\Iceni\Infix6\Infix.exe
00000034 -1
0000002a 0
00000029 0
00000028 0 <==
System information:
Wine build: wine-1.6-6981-g9d486a5
Platform: i386
Host system: Darwin
Host version: 14.5.0

Thank you for getting in touch.

We are aware of issues in the current version effecting Mac users and are looking into them as a matter of urgency.

If possible could you please navigate to the following folder on your Mac

/Users//Library/Application Support/Infix Pro/Bottles/infix/drive_c/users/Public/Application Data/Iceni/Infix/6/

and send us the files

CRASH.DMP
ERRORLOG.TXT

that should be in that folder.

Please email them to support@iceni.com as attachments.

Once you have done this could you also please try the following

  1. In the Finder, choose Go->Home (main menu bar at top of screen)
  2. Then choose Go->Go to Folder… and enter “Library”
  3. Then open the folder named Application Support.
  4. Delete the folder called Infix Pro
  5. Download the Mac version of Infix from http://www.iceni.com/infixDownloadMac.htm
  6. Install Infix again.
  7. When you run it for the first time it should download and install version 6.39

Please let us know if the problems still occur once you have done this.

Thanks, Simon.

We believe that the problems users have been experiencing running Infix on the Mac have been resolved with the release of version 6.40 which can be downloaded from

http://www.iceni.com/infixDownloadMac.htm

Thanks, Simon.