Iceni Technology Forum

Text missing from merged document after saving/save as final to pdf

Good day Team,

I have user on version 7.3.3. When she merges two or more pdf’s and saves the document text, sections of text disappear from the document.
We have re-installed and tried different documents but the same thing happens.

Is there any further trouble shooting that i can do?

Regards and thank you.

Thank you for reporting this issue. We will look into it as soon as possible. If possible could you please send us two pdfs that when merged exhibit the problem. Please send them to support@iceni.com.

Thanks, Simon.

Hi Simon,

Thank you for the reply.

Was playing around with the documents last night and found that there is some type of opaque panel over the the text. A clipping panel or something like that. Is there a way to disable this?

Regards

It sounds like something that the software should be handling without the need for intervention. Having the pdfs would be very helpful. Is there any chance you could send them to us?

Thanks, Simon.