Transpdf creates machine-language

Memoq Dutch to English translation of annual end-of-year energy invoice is an XLIF file, which is supposed to transform as a PDF file, but in reality transforms into a txt file. This is illegible. Who can come up with a solution to this?

Can you log-in to transpdf.iceni.com and press the ‘Get Help’ button next to the PDF you are having problems with?
We will then be able to investigate further.